Terms & Conditions

Terms & Conditions

Monkey Puzzle Toys Terms and Conditions
 
Terms and Conditions
(Statutory Rights are not affected)
This Site is operated and owned by Monkey Puzzle Toys Ltd, 93 Manchester Road, Chorlton, Manchester. M21 9GA, a company incorporated in England & Wales with company number 7112932. VAT Number 982 9346 70
 
1.           Privacy Policy
1.1        Monkey Puzzle Toys Limited are committed to protecting your privacy and we comply with the Data Protection Laws applicable to the UK. Monkey Puzzle Toys Ltd collects data from customers when they register and make a purchase online. We also gather data about our customers from their use of the website. We use this data to corroborate our customers' identity, process payments, manage orders including delivery, communicate with customers about orders, products, services and promotions, manage customer accounts, display personalised content such as wish lists and recommend merchandise and services that might be of interest. We do not capture or retain your credit card details. We also use this data to further develop this website to be of use to customers and to manage security.
1.2       We may also use your contact details to communicate with you. We may use your information to send you information about Monkey Puzzle Toys Ltd products and services.
1.3       Monkey Puzzle Toys do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party. We will only use your information for our own marketing purposes where you have given us permission during the registration process to contact you.
1.4       Once you have registered with www.monkeypuzzletoys.com you can log in to view your account. If you do not want to receive communications from us, please email us at info@monkeypuzzletoys.com. Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
1.5        You can check that the information which we are holding is accurate by accessing your account online if you are registered or emailing us info@monkeypuzzletoys.com. Also, even if you have consented to receive marketing information from us you can request that we do not contact you with further information by e-mailing us at any time.
 
2.           Pricing Policy
2.1        All prices are quoted in Pounds Sterling (GBP) and are inclusive of the current rate of VAT unless otherwise specified. Any prices which are subject to price promotions and special offers are valid only for the period of which they are displayed on the site.
2.2        Prices are subject to any changes to the rate or applicability of VAT. Monkey Puzzle Toys Limited has the right to change any prices and specifications without prior notice.  
2.3        All item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are found in our "Delivery" section and are also displayed separately at the checkout page.
2.4        We always try to ensure that the prices displayed on the website are accurate and correct, however occasionally errors can occur. If we discover an error in in pricing of the product(s) we will inform you as soon as possible using the contact details you have supplied us with. We will then give you the option of either reconfirming your order at the correct price(s) or cancelling it. If we are unable to contact you we will treat the order as cancelled. If an order is cancelled, any payment made for the product(s) will be refunded in full.
2.5        All orders for products are subject to availability and we reserve the absolute right to refuse to supply any particular order.
 
3.         Online Shopping
3.1       Whilst we have taken care in presenting the products on our website as accurately as possible. The images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Privacy Policy, Orders and Dispatch and Refunds/Returns Policy. These pages form part of these terms and conditions and contain important information about your order.
 
4.           Acknowledgement of Order
4.1        When you have completed your order you will be sent an e-mail confirming your order. It will state what the products are, the cost including P&P and delivery and invoice details. If your order has been unsuccessful you will be made aware of the reason why and possible explanations. VAT, at the current UK rate of interest is included in your order, without exception.
 
5.           Orders and Dispatch
5.1        Your order represents an offer to us to purchase a product. Once you have completed an online purchase, if we are able to accept your order, we will send you an email confirming receipt of your order and the order details. In certain circumstances, it may be possible for either you or us to cancel the order. Please read the Refunds/Returns and Cancellation Policies.
5.2        Whilst we are under no obligation to accept your order, we would normally do so where (i) the product is available, (ii) the order reflects current/correct pricing and (iii) your credit card/debit card payment is approved by your credit card/debit card company.
5.3        Unfortunately we cannot accept orders from persons under the age of 18.
5.4        You can access details of your order and any previous orders you may have made by signing-in to your account. We do recommend however that you print out these terms and conditions and the order acknowledgement for your records.
5.5       The purchase of all products and/or services displayed on this website is subject to availability. Prices of products may change from time to time. We confirm availability and price at the time your order is placed. If a product is subsequently unavailable when we come to dispatch your order or we are unable to supply the products, we will contact you either by phone or email as soon as possible.
 
6.           Payment Methods
6.1         We will contact your payment card company for authorisation when you place your order.
6.2        We accept the following cards for payment: MasterCard, Switch, Maestro and Visa. We can only accept funds in Pounds Sterling (GBP) You are responsible for payment of all orders placed using your user name and password ensuring you keep your log in information confidential.
 
7.          Contact details
7.1        Our primary method of communication with you is by email. Therefore please ensure the email address you provide us with is correct. All order and dispatch confirmations will be sent to the email address you provide.
7.2        In the unlikely event of a problem with your order, we will contact you by telephone. Again, please ensure the contact telephone numbers you provide are accurate.
 
 
8.         Refund/Returns Policy
8.1       We will provide a full refund or exchange should you receive a faulty product or be dissatisfied with a product received on the following conditions:
8.2        In the first instance please contact us on 0161 862 0100 Monday to Friday 09:30 – 17:00 or by email at info@monkeypuzzletoys.com within 7 days of receipt.
8.3        If any product in your order proves to be faulty, please contact us to obtain a returns number and also indicate whether you would like to receive a refund (including delivery costs), an exchange or a replacement. We will arrange for our courier to collect any items that are to be returned as faulty, whether they are to be refunded or replaced. Our promise to replace the product or refund your money does not apply to faults or damage caused by wear and tear, accidental damage, neglect or misuse. This does not affect your Statutory Rights.
8.4          If you wish to return any non-defective product, in accordance with the Distance Selling Regulations, you are permitted to cancel your order up to 14 days after you have received it. If you have a problem with your order, for example you have received a faulty/damaged product then you can also return your order to us. If you do wish to cancel your order please email or telephone us on 0161 862 0100 as soon as possible. You will then be emailed a Returns Form for you to print out and complete which must be returned with the products. Without this form we will be unable to accept any returns.
 8.5      For non defective products, you must return your goods to Monkey Puzzle Toys Limited unopened, unused and in perfect condition with all packaging intact, within 14 working days of days of receipt of your delivery. Please contact us to obtain a returns number, include the reason the product has been returned and indicate whether you would like to receive a refund (excluding your original delivery charge) or an exchange.
8.6        If you want to return an unwanted product, we can only offer a refund to the payment card originally used for the purchase, subject to our receipt and inspection of the product(s) and the item(s) received being in undamaged and un-used condition as outlined in para 8.4. In the case of unwanted items we will not refund delivery charges and you must arrange for the item to be returned to us.
8.7        You are responsible for the returned products until they reach us.
 
9.          Cancellations
9.1        If we are unable to deliver your order within our standard delivery timescales as explained you are entitled to cancel your order with no charge. As we take payment for online purchases from your credit/debit card at the point of order, you will be refunded for the order.
9.2        This also applies to individual products within a larger order, where some products have been delivered but others are not available. In this instance, you are entitled to cancel the whole order with no charge or cancel the order just for the parts not delivered. You will not have been charged for the non-delivered products.
9.3        Under the Distance Selling Regulations 2000, you have the right to cancel your order with us at any time within 7 days of receiving your products for a full refund. Should you wish to cancel the contract within those 7 days, we will then refund you the price you have paid for the products. This will not include the cost of delivery or other services provided to you in connection with your purchase, if you have cancelled after your order has been dispatched or the costs you subsequently incur on returning the products to us, unless you return the product(s) to us because of an error on our part or because it is faulty. Your statutory rights are not affected. You are under a duty to take reasonable care of the products, which means the products must be unused, unopened and in their original packaging and new condition. Please email, write or telephone us within 7 days of delivery of your items should you wish to cancel your order.
9.4        You can expect a refund in the same form of payment originally used for the purchase, within 3 weeks of our receiving your notification that you wish to cancel the order and receiving return of the product and all refunds will appear in your account.
 
10.          Electronic Communications
10.1       By using this website, you consent to receiving communications from us electronically and agree that electronic communications satisfy any legal requirement that such communications be in writing. We may communicate with you by email or by posting notices on the website.
 
11.          Collection and use of Information
11.1        We collect data from customers when they register and make a purchase online. The type of information our customers will be asked to provide includes their name, email address and telephone number. We do not capture or retain your credit card details. We also gather data about our customers from their use of the website. We may supplement the information that you provide to us with information that we receive from third parties.
11.2       We use this data to corroborate our customers' identity, process payments, manage orders including delivery, communicate with customers about orders, products, services and promotions, manage customer accounts, display personalised content such as wish lists and recommend merchandise and services that might be of interest. Once we have obtained your consent, which you may provide us by clicking on the opt-in box when registering on this website, we may keep you informed of any of our products and services (including discounts and special offers) by email, telephone or otherwise which we believe you might be interested in. We also use this data to develop and improve the services we offer and to enable us to further develop this website to be of use to customers and to manage security.
11.3        When you view this website by linking from another web page, monekypuzzletoys.com may store the name of that web page for the purposes of internal administration and analysis.
 
12.          General
12.1       Please note that our products and promotions are only available in mainland United Kingdom and Northern Ireland.
12.2        Most age recommendation on the site are a guide only.
12.3       These terms and conditions may be revised at any time and we reserve the right to do so. You are, therefore, advised to keep up to date with the contents of these terms and conditions as revisions are binding upon you.
12.4        Use of this website and these Terms and Conditions are subject to English Law and the Jurisdiction of the English Courts.
 
13.          Linked Sites
13.1        We are not responsible for the content of any off-site pages or any other sites linked to the Site nor have we reviewed any such site. If you link to any off-site pages or other sites without our prior written permission, such action will be at your own risk. We cannot be held responsible for the contents of any web site which is electronically linked to the Site and which is not maintained by us.
 
14.          Delivery Options
All orders are received through the website and are usually processed and dispatched within three working days (Monday to Friday) of Monkey Puzzle Toys receiving the order. For orders placed at anytime on Saturday or Sunday, the earliest likely delivery date will be Wednesday.
We deliver to mainland UK (deliveries to the Channel Islands, Northern Ireland and Isle of Man can arranged but shipping will be £20 - please call us to organise deliveries to these locations).  Currently we do not deliver to BFPO addresses. We make every effort to deliver your order within the specified timescales, however where it is not possible to meet these timescales due to unforeseen circumstances which are beyond our reasonable control, we will notify you and advise you of an anticipated delivery date. We will not be liable for any loss caused to you by late delivery. This does not affect your statutory rights.
Currently, overseas shipping is not available.
Most orders are dispatched using a courier service and as such will be tracked. Some smaller items may be sent via Royal Mail and a number of larger items/orders will be sent direct from the supplier and you will be advised if your product(s) have been sent using this option.
We advise you to check the description of the product you wish to order, some larger items/orders may take longer than our standard delivery option to arrive, although we try our best to avoid any delays and will inform you if this is the case.
If the courier is unable to deliver the goods to you, they are returned to the local courier's depot and a note will be left with you advising you of the options available to you. If you do not collect your undelivered order from the address given by the courier within 14 days, it will be returned to Monkey Puzzle Toys Limited.
We reserve the right to use alternative delivery services at our discretion. This does not affect your Statutory Rights.
Risk of loss and damage of products passes to you upon receipt of the products or on the date of first attempted delivery by us provided that we have processed and received payment in full for the products.
 
Our standard Delivery Charges is £2.95 for orders below £10, £4.95 for orders from £10 to £40 and free delivery for orders over £40.

Standard delivery 3 - 5 working days

For Next Working Day Delivery please contact us.
 
Contact Us
If you need to contact us:
Telephone:     0161 862 0100
Email:            info@monkeypuzzletoys.com
Write:            Monkey Puzzle Toys, 93 Manchester Road, Chorlton, Manchester. M21 9GA

© 2012 Monkey Puzzle Toys